1. Returns, Refund and Restocking Fees
Any purchase of products & accessories shall be eligible for return within 60 days of receipt. The restocking fee would be charged if you want to return an unwanted item.
|Time Frame||0-14 days||15-30 days||31-60 days||over 60 days|
|Restocking Fee||Free||15%||20%||Not accepted|
Please contact us via [firstname.lastname@example.org] or click Contact Us for the return address before sending the unit back. We will not accept returns without the RMA form from our customer service team.
Please be advised that customers are responsible for all return shipping costs.
2. Damaged Items
If the product arrives damaged, please send pictures or videos to our customer service team via [email@example.com] or click Contact Us immediately. Once it is confirmed, we will accept returns and arrange for a new replacement or a full refund.
3. When will a replacement be sent?
Replacements are treated the same way as those of new orders -- they typically arrive in 5 to 10 business days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.
4. How long does it take for me to get a refund?
Once the returned package is received and inspected, your refund will be processed within 2 business days.